links for 2011-09-01

• Is the 90-9-1 Rule for Online Community Engagement Dead? [Data] | CustomerThink
  According to Paul Schneider, more people are getting involved in online communities than initially thought.
  (tags: community engagement socialmedia research journalism metrics statistics participation teaching)
• The Anatomy of a Social Media Crisis
  Ranting about poor service via social media is commonplace, which is why it should be dealt with carefully.
  (tags: socialmedia facebook social media crisis socialnetworking internet social-media)
• Meet The Young Designer Behind The Washington Post’s Infographics – Forbes
  Great examples of informative infographics created at the Washington Post.
  (tags: journalism data visualization design washington mapping datavisualization infographics)
• “Don’t be a dick” – the golden rule of news website comment threads
  This blog by Martin Belam sums up the situation faced by many community managers, many of the people writing comments are not engaging their brains. It’s a very amusing read which will strike a chord with anyone who has been moderating online communities. I have been moderating and banning for 15 years and it never ceases to amaze me what people think is reasonable. I’m also amused when people criticise other people’s spelling and grammar when their own is far from perfect.
  (tags: communitymanagement moderation newspaper online comments)
• Wall Street Journal uses Foursquare list feature for hurricane evacuation centres | Editors’ Blog | Journalism.co.uk
  Foursquare’s news tip list feature was used by the Wall Street Journal to highlight the locations of evacuation centres during hurricane Irene.
  (tags: foursquare newspapers teaching crisis)
• BBC | BBC College of Journalism Blog – #bbcsms: Changing journalists’ social media mindset
  Context to the Tweet or be sacked comments from Peter Horrocks and Raju Narisetti. Journalists should tweet but need to understand how it can work to help them, as well as drive traffic to their sites. It’s all about the conversation and interaction.
  (tags: Twitter bbcsms digital internet journalism media teaching)
• Using Facebook to crowdsource a story
  This is a note within Facebook from the Facebook for journalists page. It is crowdsourced information about how journalists crowdsource on Facebook. That’s META
  (tags: facebook crowdsourcing teaching)